Loading... Please wait...

Our Newsletter


FAQ

Frequently Asked Questions

Table of Contents

 

Is your web site secure?

Shopping with Handpiece-Turbines.com and using your credit card is guaranteed to be safe and secure. We take extensive steps to process thousands of internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing you with a secure, worry-free shopping experience.

Can I order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "live person" when placing an order. Call us anytime Monday through Friday between 9am and 5pm Eastern time. Our number is: (631) 675-6961

Payment Options

We accept Visa, Mastercard, American Express, Discover or Paypal as forms of payment.

All payments are processed through PayPal and Stripe. You can choose to pay using your Visa, Mastercard, Discover or American Express credit cards or you can choose to use your PayPal account balance to make a payment if you have an account already established with PayPal. You do not need to have a PayPal account in order to purchase our products. Stripe will process your Visa, Mastercard, Discover or American Express without an account. PayPal also accepts e-check payments. Please keep in mind that if you choose to pay via e-check, your order will not ship out until the payment has cleared (typically about 4-7 days). 

   


What should I do if I'm having trouble with my installation?

Please refer to the instructions that were sent out with your order. If you are still having trouble, feel free to call us at (631) 675-6961 between 9am and 5pm Eastern time, Monday through Fridays, excluding holidays, and we will be happy to help walk you through the installation. If we can't resolve your installation issue over the phone, we'll be happy to perform simple installations at no additional charge.

Are you the original manufacturers?

No, we are not. We aren't associated with, or endorsed by the original manufacturers. Original manufacturers compete with us for your business. We are confident that our custom built turbines will perform just as well as turbines you would buy from the original manufacturers, at a significantly lower cost.

Is there a warranty with my purchase?

All of our premium turbines are warranted against manufacturer defects for a period of 90 days. With proper turbine installation and maintenance, our premium turbines have an average life span of nine to twelve months. Improper maintenance voids the warranty, but complete maintenance instructions are included with every order.

All of our Lube Free turbines are warranted against manufacturer defects for a period of 180 days. With proper turbine installation and maintenance, our Lube Free turbines have an average life span of twelve to eighteen months.

We only use parts from established companies, and we have no problem replacing defective parts, although this rarely happens. Turbines that haven't been maintained properly and come back to us showing signs of improper maintenance, rust, or obvious exposure to higher than recommended air pressure levels. These turbines may not be eligible for warranty.

How long should I expect my turbines to last?

With proper turbine installation and maintenance, our premium turbines have an average life span of nine to twelve months. If your turbines aren't lasting that long, please refer to the recommended air pressure and lubrication guidelines.

What is the correct PSI to run a high speed handpiece?

Most high speed handpieces are designed to run at a 40 PSI

What should I do if I am experiencing early turbine failure?

If you're experiencing early failure of your turbines, please have the air pressure settings at your delivery system checked by a certified technician, review proper lubrication procedures with your staff, and be sure no one ever runs your handpieces without a bur in place, even during lubrication.

What is the correct way to lubricate a high speed handpiece?

The care and maintenance of highspeed handpieces is critical to their performance. The lack of proper lubrication even for a short period of time can cause severe damage to the turbine. We recommend the following maintenance be performed at the end of doctor’s procedure:

  • Wipe handpiece with alcohol (use only alcohol, never any other type of disinfectant).
  • Lubricate down the air line for one full second, without a bur installed.
  • Insert bur into chuck and tighten.
  • Run handpiece for approximately one minute, until no lubricant is visible.
  • Wipe handpiece with alcohol (use only alcohol, never any other type of disinfectant).
  • Insert in autoclave bag (should have paper on at least one side of bag).
  • Load in autoclave with cellophane side down in tray.
  • Remove from autoclave immediately after cycle and allow to cool.
  • Lubricate down the air line for one full second, without bur installed.
  • Insert bur into chuck and tighten.
  • Run handpiece for approximately one minute, until no lubricant is visible.
  • Wipe handpiece with alcohol, it is now ready for use.


(For an Adobe Acrobat document with maintenance steps please click here.)

We use ceramic lube free bearings in our Lube-Free replacement turbines, so no lubrication is necessary, and will damage the ceramic lube free bearings.